The People Ninjas Customer Service Policy Statement

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We are committed to providing excellent service at all times. If you have any feedback, queries, or complaints about our service, please contact us using the details below. We will respond within 3–5 working days.

This policy is reviewed annually to reflect changes in our business and ensure its ongoing effectiveness.

Courtesy: Our recruitment consultants are trained to be knowledgeable, professional, and courteous, providing customer-friendly service.

Communication: We will return all calls and emails from clients and candidates within the agreed timelines. If delays occur, we will notify you and set a new deadline.

Consistency: We review our policies annually to ensure they meet business needs, align with the Recruitment and Employment Confederation’s standards, and are applied consistently.

Complaints: We aim to resolve complaints promptly and fairly. Direct any issues to our Operations Manager. A complaints process is available on request or at www.thepeopleninjas.uk

Access to Information: We fully comply with the Data Protection Act 1998, allowing clients and candidates access to their personal information for review or editing.

Reduce Bureaucracy: We aim to minimize unnecessary paperwork while maintaining legal and professional standards.